Frequently Asked Questions

The show is roughly...


The show is roughly 75 minutes plus a 15-minute intermission.

Can I bring my Scout Elf®, Elf Pets®, or Plushee Pals® to the show?


Santa suggests that Scout Elves do not attend the show as transporting them is risky because they should not be touched by humans. Elf Pets® and Plushee Pals® are welcome to join, though they are certainly not required. There are plenty of interactive moments that will require only your excitement and imagination!

Can I attend with a group?


Yes! We are able to seat your group of 10 or more together and at a special group rate. Please check with your local venue’s box office to reserve your group’s tickets.

Is the show recommended for a specific age range?


The Elf on the Shelf: A Christmas Musical is an exciting theatrical presentation designed to inspire Christmas cheer in audience members of all ages. We recommend parents check with the venue about policies relating to lap sitting, as well as any venue-specific minimum age requirements.


Mills Entertainment, in partnership with our venues and presenters, is working to ensure that our events are as safe as possible for all attendees, staff and performers. As public health guidelines and government mandates vary per state, attendees are encouraged to check the venue website to review venue policies including face coverings and entry requirements/screenings prior to attending the show.

Here are some actions you can take to keep you and your family safe while attending our events:

Temperature Checks


Attendees should take their temperature at home before arriving to the show; anyone not feeling well or with a temperature of 100.4 degrees or greater should stay at home. Mills Entertainment will work to accommodate you at another show. Please note that temperature screenings may take place as part of the venue’s entry policy. Anyone with a temperature of 100.4° or greater will not be admitted.

Masks/Face Coverings


Mills Entertainment requires all attendees over the age of two to wear a face covering, regardless of vaccination status.  

Sanitizing Stations


Fans are encouraged to use the hand sanitizing stations that are located throughout the venue.

We will continue to monitor changes to the mandates as the pandemic recovery progresses and will update our site as protocols adjust.